Frequently Asked Questions
Q: What is Apple Pay?A:
Apple Pay is a contactless payment technology that lets you make secure purchases with your Bank of Canton debit and credit cards in stores, in apps, and online, using just your iPhone® or compatible Apple® device.
Q: How does it work?A:
First, you enter your Bank of Canton debit and/or credit card details into your digital Wallet app. Once we’ve authorized the card, you can then use Apple Pay to make electronic payments from your Bank of Canton account wherever Apple Pay is accepted.
Q: What makes Apple Pay so secure?A:
When you pay with Apple Pay, your card details aren’t shared with the merchant. Instead, they’re replaced with a unique Device Account Number & your Touch ID or passcode. Apple doesn’t retain your card info on its servers or on your device, so your payments and payment history remain secure and private.
Q: Where can I pay with Apple Pay?A:
Apple Pay can be used wherever contactless payment are accepted. If you’re not sure if a merchant accepts Apple Pay, just ask.
Q: How do I use Apple Pay in stores?A:
iPhone: Hold your iPhone within range of the contactless payment reader at checkout. Your default payment card appears on the screen.
- If your Bank of Canton card is your default card, put your finger on the Touch ID® to pay.
- If your Bank of Canton card is not your default card, tap your cards and switch to your Bank of Canton card. Then put your finger on the Touch ID to pay.
The display will show a checkmark and the word “Done” once the transaction is complete.
Apple Watch®: Double-click the side button to make your default card appear. Swipe left or right to change cards. Once your Bank of Canton card is showing, hold it 1″ from the reader, and you’ll feel a small vibration once the transaction is complete.
- If you’re asked whether you’re using credit or debit, choose Credit.
- If you’re asked to provide the last four digits of your card, use the last four digits of your Device Account Number instead.
Q: Which devices are compatible with Apple Pay?A:
Visit Apple’s website for the current list of Apple Pay -compatible devices.
Q: How do I get started?A:
Start by adding your Bank of Canton cards to your Wallet app. Once they’re authenticated, you’re ready to go. Learn more on Apple’s About Apple Pay webpage.
Q: What is Mobile Banking?A:
Like Online Banking, Mobile Banking is a secure and convenient way to access your Bank of Canton accounts…only instead of a computer, you use your smartphone or tablet. Mobile Banking allows you to check balances, make deposits, transfer funds, pay bills and more – all from the palm of your hand.
Q: Does it cost anything to use Mobile Banking?A:
Mobile Banking is available for free. Only your mobile carrier’s messaging and data rates would apply.
Q: How do I enroll in Mobile Banking?A:
Mobile Banking is available to all customers enrolled in Online Banking. Enrollment is a two-step process. First, you must enable Mobile Banking in your Online Banking profile, under the “Profile” menu. Follow the prompts to enable the service. Next, download our Mobile Banking app for your device from either the App Store (Apple iOS devices) or Google Play (Android devices). Once it’s downloaded, you should be good to go!
If you need the tablet app for Android, please visit this link: Mobile Banking app for Android tablet
Q: Can I access all of my Bank of Canton accounts in Mobile Banking?A:
Yes, you can access your checking and savings accounts, and view your CD and passbook balances.
Q: Can I deposit checks?A:
Yes, you can deposit checks up to $1,000 per day (although you may contact us at 888-828-1690 to request an adjustment). It’s easy: in the app, you tap the Deposits tab, choose “New Deposit,” and follow the four easy steps to complete your deposit. You’ll snap a picture of the front and back of your check (endorsed with your name, followed by “for deposit only” and your account number) and confirm the amount. That’s it!
Q: Are checks deposited through Mobile Deposit available right away?A:
No, the same hold time applies as if they were deposited in a branch.
Q: What do I do with the paper checks I deposit using Mobile Deposit?A:
Write a note on the check that it was deposited via Mobile Deposit and the date (as a reminder). Keep the check for 14 days, then dispose of it securely.
Q: What is Online Banking?A:
Online Banking is a convenient way to manage your money from any personal computer with an Internet connection. You can check balances, transfer money between accounts, view your account history, pay bills, and more.
Q: Is there a fee to use Online Banking?A:
No. Online Banking is free.
Q: Can I access all of my Bank of Canton accounts online?A:
You can access all of your deposit accounts including checking, statement savings and money markets, as well as view a summary of your personal loans, lines of credit, CDs and passbooks.
Q: How secure is Online Banking?A:
Safeguarding your information is our highest priority. We use the highest level of security available, including 128-bit data encryption that protects all information sent between your web browser and our Online Banking server. You can easily verify this site’s identity and security by looking for the green website address bar when logging into your Online Banking account. Your accounts will continue to be protected through advanced device forensics that seamlessly authenticate your computer and devices.
You can help ensure the security of your banking information by protecting your Online Banking username and password, just as you would an ATM/Debit card PIN. Never write down your login information, and always be sure to log off after completing each Online Banking session.
Q: What are the software and hardware requirements?A:
No software is needed to use Online Banking. All you need is a computer that can access the Internet through a secure browser.
Q: How do I enroll?A:
Enrolling online is the fastest & easiest way to enroll. From the Login screen, simply click or tap the “Enroll Now” link.
You can also request and return a completed Online Banking Enrollment Form to: Bank of Canton, Electronic Banking Department, 557 Washington Street, Canton, MA 02021. Or, stop into any of our branches to enroll. If you have any questions regarding the enrollment process, please call us at 888.828.1690.
Q: What is the difference between Available Balance and Current Balance in Online Banking?A:
Available Balance is the balance available for immediate use. Your available balance may differ from your current balance because it includes transactions that have not yet settled. Current Balance is the balance of the account before pending transactions settle.
Q: What is Bill Pay?A:
Bill Pay is a free feature of Online Banking that lets you pay your bills or send money to other people electronically.
Q: How does Bill Pay work?A:
It’s simple. First, enter basic information about the payee (name, address, etc.). Then, when you want to pay them, just select them from your list of payees, enter the amount you want to pay & when you want to pay them, and submit it. That’s it – you’re done! We’ll send your payment electronically, if possible, or we’ll print and mail a physical check if your payee isn’t set up to receive electronic payments.
Q: Who can I pay using Bill Pay?A:
Pay anyone in the United States that you would normally pay by check, automatic debit, or cash. You can pay companies, friends and family members, and service providers, such as the babysitter or the plumber.
Q: Is it secure?A:
Yes. Bill Pay uses SSL encryption which ensures that your connection and information are secure.
Q: What else can I do with Bill Pay?A:
With Bill Pay, you can also schedule future payments, establish recurring automatic payments, receive bills electronically, and more.
Q: How do I enroll?A:
It’s easy to get started with Bill Pay. Once you’ve enrolled in Online Banking, log into your account, click the “Payments” link in the navigation bar, and follow the enrollment steps for Bill Pay.
Q: What is Popmoney?A:
The Popmoney personal payment service lets you send money to friends, family or almost anyone. All you need is their name and email address or mobile telephone number to move money from your bank account to theirs.
Q: How does Popmoney work?A:
Popmoney allows you to send and receive money from Online Banking. You can send money to your contacts, who will be notified by email or text message that you wish to send money to them. You and your contacts will never need to exchange financial account information.
Q: Are Popmoney payments secure?A:
Yes. Users must provide verification codes to Popmoney to authenticate ownership of their mobile number or email address before payments can be deposited.
Q: What can I use Popmoney for?A:
Popmoney is easy and convenient for you and the people you send money to. Users can receive money in their eligible account online at their bank (if it’s a member of the Popmoney network), or at Popmoney.com, saving them a trip to the bank.
Use Popmoney to:
- Send money to your child at college
- Send a gift to family and friends
- Pay back friends for a fun outing
- Pay your babysitter or lawn care service
- Pay rent to your landlord or roommates
Q: How do I enroll in Popmoney?A:
Customers enrolled in Online Banking who have also enrolled in Bill Pay have access to Popmoney.
Q: Where can I learn more about Popmoney?A:
Visit Popmoney’s website for additional information.
Tools & Support
- To report a lost or stolen debit card, call 800-325-3678
- To report a lost or stolen credit card, call 800-236-2442
- For Bill Pay support, call 855-841-5404
Online Banking Password Reset
Click the “Forgot Password?” link on the Online Banking login screen to reset your password. If you are locked out of your account, call us at 888-828-1690 during business hours and we will unlock it for you.
Customers enrolled in eStatements can access them from within Online Banking, or by using the button below.
Our suite of financial calculators can help you compare borrowing options, determine payment amounts and schedules, and much more.
Our personal bankers will be happy to place a check order for you – just contact us.
Debit Card Replacement
For your security, please complete & sign our Debit Card Reissue Form, and return to us by mail or drop it off at your nearest branch.
Bank of Canton’s routing number is 211373102.
Moving & Travel Notifications
Please complete and sign our Change of Address Notification Form, and return to us by mail or drop it off at your nearest branch.
To avoid service interruptions with your debit card, please complete, sign and return our Travel Notification Form.
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Disclosures and Terms & Conditions