VP/Retail Banking Administrator Eric Cappellano (NMLS #1076424)
CANTON, Mass. (January 31, 2023) – Bank of Canton’s Eric Cappellano was recently promoted to vice president/retail banking administrator, expanding his scope of responsibility to include the performance and development of the bank’s overall retail banking operation and call center.
Mr. Cappellano joined Bank of Canton last year as the bank’s floating branch manager/officer, supporting branches in Canton, Quincy and Randolph on short- and long-term assignments.
“As a Randolph resident, I was already familiar with Bank of Canton through its presence and involvement in the town,” said Mr. Cappellano. “So when the floating branch manager opportunity presented itself, where I could utilize a variety of skills and experiences to serve those in my very own community, I was extremely enthusiastic.
“It’s been great. I’ve enjoyed working with our different branch teams and building customer relationships across our footprint, and I’m excited about this new opportunity to serve the bank and its customers in a greater capacity.”
In his new role, Mr. Cappellano works out of the bank’s 557 Washington Street branch in Canton, where he is responsible for managing day-to-day operations, developing staff, achieving performance goals, and providing the highest levels of customer service. Among other duties, his new responsibilities include the development, testing and delivery of new products, the development and implementation of bank-wide service standards, and providing input on corporate business plans and budgets. He now reports directly to Executive Vice President Michael Lindberg.
“Eric is a very versatile talent,” said Mr. Lindberg. “He’s done an exceptional job with staff development, customer service, and community engagement as floating branch manager, and I’m extremely confident in his ability to make a positive impact at the next level as vice president.”
Before joining Bank of Canton, Mr. Cappellano was the cash logistics supervisor at Brinks. Throughout his career, which spans more than 20 years at local community banks and credit unions, he has also served as call center manager, assistant branch manager and branch manager. He lives in Randolph with his wife, Beata, and two children, Anthony and Veronika.
About Bank of Canton
Established in 1835, Bank of Canton is a Massachusetts-chartered mutual savings bank that offers its consumer, business and government banking customers access to a full array of deposit, loan, investment and convenience service options. As a mutual savings bank, the bank has no stockholders and acts exclusively in the best interests of its customers and communities. The bank lends throughout Massachusetts, and has branches in Canton, Quincy and Randolph and a mortgage center in Auburn. All deposits are fully insured between the Federal Deposit Insurance Corporation (FDIC) and the Depositors Insurance Fund (DIF). For more information, visit www.ibankcanton.com. Member FDIC. Member DIF. Equal Housing Lender. NMLS #408169.