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Recent Alerts for Bank of Canton Customers

March 14, 2014- Alert for Bank of Canton Debit/Credit Card Customers

It has recently come to our attention that some customers have received calls or an automated message informing them that their debit/credit card has been suspended.

Customers are being asked to provide the 16 digit card number and security code on the back of the card for verification.

THIS IS A PHISHING ATTEMPT. Bank of Canton will never ask you to provide personal or account information in an unsolicited manner such as an automated message. If you receive a similar message, please do not provide any information about your accounts with Bank of Canton.

If you have recently received and responded to an automated call, please call 888.828.1690 during normal business hours or 800.236.2442 after normal business hours. The Customer Service Representative you speak with will be able to take appropriate steps to help protect your Bank of Canton card from potential fraudulent use.

December 19, 2013- Target Stores Data Breach

Target has recently issued a statement regarding unauthorized access to Target payment card data.

The unauthorized access may impact guests who made credit or debit card purchases at Target stores in the U.S. from Nov. 27 to Dec. 15, 2013.

Please click here for more information regarding this breach and what it may mean for you.

Please contact Bank of Canton directly at 888.828.1690 during normal business hours or 800.236.2442 after normal business hours if you have in fact used your Bank of Canton Debit or Credit Card at any Target stores between the dates listed so that we may review your accounts for any suspicious activity. If you notice any suspicious activity on your account, please notify us immediately.

December 6, 2013- Alert for Bank of Canton Debit/Credit Card Customers

It has recently come to our attention that some customers have received calls or an automated message informing them that their debit/credit card has been suspended.

Customers are being asked to provide the 16 digit card number and security code on the back of the card for verification.

THIS IS A PHISHING ATTEMPT. Bank of Canton will never ask you to provide personal or account information in an unsolicited manner such as an automated message. If you receive a similar message, please do not provide any information about your accounts with Bank of Canton.

If you have recently received and responded to an automated call, please call 888.828.1690 during normal business hours or 800.236.2442 after normal business hours. The Customer Service Representative you speak with will be able to take appropriate steps to help protect your Bank of Canton card from potential fraudulent use.

March 5, 2013Alert for Bank of Canton Debit/Credit Card Customers

It has recently come to our attention that some customers have received text messages to their mobile devices informing them that their debit/credit card has been deactivated and instructed them to call a specific telephone number.

Upon calling the number, customers are instructed to enter their card number, expiration date, and the three digit security code on the back of the card, as well as the customer’s PIN number.

THIS IS A PHISHING ATTEMPT. Bank of Canton will never ask you to provide personal or account information in an unsolicited manner such as a text message. If you receive a similar message, please do not provide any information about your accounts with Bank of Canton.

If you have recently received and responded to an automated call, please call 888.828.1690 during normal business hours or 800.236.2442 after normal business hours. The Customer Service Representative you speak with will be able to take appropriate steps to help protect your Bank of Canton card from potential fraudulent use.

February 4, 2013Fraud and New Technology - Tips to Protect Your Information

The Federal Deposit Insurance Corporation (FDIC) reports that criminals are increasing their use of “urgent” texts, pop-ups and unsolicited downloads to trick consumers into divulging valuable personal information through electronic devices.

Consumers need to think twice before responding to any “urgent” text messages with personal information, entering valuable personal information into pop-up windows, or downloading games, programs or other apps from an unsolicited offer. Scammers are using the information they receive from these electronic devices to create counterfeit cards to commit fraud.

Smartphones make it more difficult for a consumer to spot fake websites, programs and messages used to steal information from them.

Follow these few tips to protect yourself from high-tech scams:

  • Be aware that cyber criminals always look for ways to use new technology such as smartphones to try to commit fraud.
  • Stop and think before giving personal information in response to an unsolicited request, especial one marked as urgent, no matter who the source supposedly is.
  • Only communicate with you bank using phone number or e-mail addresses you are certain about- such as the customer service number on you bank statement or the back of your card- and add these important numbers to you phone’s contact list.
  • Only install programs that you know are from legitimate web site, such as your Internet service provider, financial institution, wireless phone company or trusted app vendors.

January 28, 2013ABA Recognizes Data Privacy Day

In recognition of Data Privacy Day on Jan. 28, the American Bankers Association is urging bank customers to take an active role in protecting their privacy. Banks use a combination of safeguards to protect customer data, which allows them to detect unusual spending patterns and protect accounts. Customers also play an important role in safeguarding personal financial information.

Click here for some useful tips from the ABA to help ensure the safety of personal information.

July 25, 2012Important Information for Business Banking Customers

The Massachusetts Bankers Association has reported that there have been a number of phishing attempts taking place on Business Banking accounts. Business Customers may receive a fraudulent email mimicking ADP communications or may receive requests during Online Banking logins that appear to be coming from their bank, requesting sensitive information.

It is important not to click on any links in suspicious emails, as they may allow for harmful malware to be injected into your business computer. This type of malware is used to obtain sensitive company information.

If you believe you have received a suspicious email, or have had sensitive company information requested, please contact our Customer Information Center immediately at 888.828.1690 so that we may investigate the issue in order to protect your Account(s) with us.

If you are unfamiliar with Bank of Canton business banking procedures or are currently filling in for a vacationing co-worker, please use extreme caution if any sensitive company information is requested.

February 6, 2012Important Information Regarding Your Online Account - For Consumers and Businesses

The Federal Financial Institutions Examination Council has recently published two informational brochures that help educate our customers regarding their online accounts, for both personal and business use. To read more about online security and the different steps taken by Bank of Canton and other financial institutions to protect your information, please click on the following links to access the documents.

Personal banking customers – Click here.

Business banking customers – Click here.

October 27, 2011American Bankers Association Warns of Phishing Scams

The American Bankers Association is warning consumers not to fall victim to a sudden increase in phishing scams that have been reported in states around the country.

Click here for tips to avoid becoming a victim to a phishing scam.

If you have further questions or think you might have been subject to such a scam, please contact  the Bank of Canton's Customer Information Center at 888.828.1690.

August 29, 2011Fraudulent "ACH and Wire Transfer" Emails

The Federal Deposit Insurance Corporation (FDIC) has received numerous reports of fraudulent e-mails that have the appearance of being from the FDIC.

The e-mails appear to be sent from various "@fdic.gov" e-mail addresses, such as "protection@fdic.gov," "admin@administration.fdic.gov," or "service@admin.fdic.gov."

They have various subject lines such as "Update for your banking account," "ACH and Wire transfers disabled," and "Banking security update."

The fraudulent messages state:

"Dear clients,
Your account ACH and Wire transactions have been temporarily suspended for your Security, due to the expiration of your security version. To download and install the newest Updates, follow this link. As soon as it is set up, your transaction abilities will be fully restored. Best regards, Online security department, Federal Deposit Insurance Corporation."

These e-mails and links are fraudulent and were not sent by the FDIC. Recipients should consider these e-mails an attempt to collect personal or confidential information, or to load malicious software onto end users' computers. Recipients should NOT access the link provided within the body of the e-mails and should NOT install any related files or software updates.

Financial institutions and consumers should be aware that these fraudulent e-mails may be modified over time with other subject lines, sender names, and narratives. The FDIC does not directly contact bank customers, nor does the FDIC request bank customers to install software upgrades.

Information about counterfeit items, cyber-fraud incidents, and other fraudulent activity may be forwarded to the FDIC's Cyber-Fraud and Financial Crimes Section, 3501 North Fairfax Drive, CH-11034, Arlington, Virginia 22226, or transmitted electronically to alert@fdic.gov. Questions related to federal deposit insurance or consumer issues should be submitted to the FDIC using an online form that can be accessed at http://www2.fdic.gov/starsmail/index.asp

For your reference, FDIC Special Alerts may be accessed from the FDIC's Web site at www.fdic.gov/news/news/SpecialAlert/2011/index.html. To learn how to automatically receive FDIC Special Alerts through e-mail, please visit  www.fdic.gov/about/subscriptions/index.html. For more information, please contact the Bank of Canton's Customer Information Center at 888.828.1690.

June 6, 2011Fraudulent E-Mails Claiming to Be From the FDIC

The Federal Deposit Insurance Corporation (FDIC) has received numerous reports of fraudulent e-mails that have the appearance of being from the FDIC.

The e-mails appear to be sent from various "@fdic.gov" e-mail addresses, such as "subscriptions@fdic.gov," "alert@fdic.gov," or "accounts@fdic.gov."

They have subject lines that read: "FDIC: Your business account" or "FDIC: About Your Business Account." The e-mails are addressed to "Business Customer" or "Business Owner" and state "We have important information about your bank" or "…financial institution." They then ask recipients to "Please click here to find details."

They conclude with, "This includes information on the acquiring bank (if applicable), how your accounts and loans are affected, and how vendors can file claims against the receivership."

These e-mails and the link included are fraudulent and were not sent by the FDIC. Recipients should consider the intent of these e-mails as an attempt to collect personal or confidential information, or to load malicious software onto end users' computers. Recipients should NOT access the link provided within the body of the e-mails and should NOT, under any circumstances, provide any personal financial information through this media.

For your reference, FDIC Special Alerts may be accessed from the FDIC's Website at www.fdic.gov/news/news/SpecialAlert/2011/index.html. To learn how to automatically receive FDIC Special Alerts through email, please visit www.fdic.gov/about/subscriptions/index.html.

If you have any questions, please contact our Customer Information Center at 888.828.1690.

May 20, 2011Important Alert for Bank of Canton Customers Regarding Security Breach at Michael's Stores

The arts and crafts supplies retailer, Michael's, recently reported a security breach at their point of sale debit machines in Chicago, and issued a statement this week alerting customers in states as far ranging as Rhode Island.

Click here to read more about this breach.

Bank of Canton reminds customers that when using point of sale machines, if there is an option to pick "debit" or "credit," always choose "debit." This will prompt you to input your pin number, and secures the transaction.

If you have any questions, please contact our Customer Information Center at 888.828.1690.

May 3, 2011– Massachusetts Bankers Association Issues Alert About "Robocalls" 

The Massachusetts Bankers Association (MBA) issued a release stating that some consumers in Massachusetts are receiving “robocalls,” auto-dialed, pre-recorded messages asking bank and credit union customers to confirm their personal banking information over the telephone.

If you have recently received an automated message asking you to confirm your personal or account information, either verbally or by entering the information using the telephone keypad, please do not provide any information.

If you have received and responded to an automated call similar to the message described please call Bank of Canton's Customer Information Center at 888.828.1690 during our regular business hours and one of our Customer Service Representatives will assist you.

As always Bank of Canton will never ask you to provide personal or account information in an unsolicited manner.

April 6, 2011– Alert to Bank of Canton Customers Regarding Epsilon Breach 

Epsilon, an online marketing unit of Alliance Data Systems Corp., announced April 1 that an outside intrusion had hacked into some of its customer files. Epsilon sends e-mail campaigns and offers to consumers who register for a company's website or who give their e-mail addresses while shopping. Epsilon sends more than 40 billion e-mails annually and also runs loyalty programs for credit card users.

Many of the companies who utilize Epsilon services have sent email alerts to their client database regarding the breach to notify them that their email address information has possibly been compromised. These emails note that Epsilon has assured that no financial or account information was accessed and the data obtained was limited strictly to names and e-mail addresses.

While Bank of Canton was not directly affected by this breach, we urge all customers to be aware of phishing scams and to avoid opening emails from unknown parties or clicking on links or downloading any files that seem suspicious.

If you have any questions, please contact our Customer Information Center at 888.828.1690.

March 31, 2011 – FBI Alerts Bank Customers of Possible Fraud Scams

In an effort to increase your awareness of possible fraudulent activity, Bank of Canton is dedicated to updating you with pertinent details regarding widespread scams. Please read the following poster for information from the FBI on ways of determining whether or not you have been the possible victim of fraud.

FBI Fraud Alert 

If you have any questions, please contact our Customer Information Center at 888.828.1690

March 30, 2011 – Phishing Alert from the National ACH Association

The Electronic Payments Association has received reports that individuals and/or companies have received a fraudulent email that has the appearance of having been sent from NACHA and signed by a non-existent NACHA employee. Specifically, this email claims to be from the “Electronic Payments Association” and appears to be coming from the email address “payments@nacha.org.”

This is a “phishing email” that will most likely attempt to infiltrate your computer by downloading a virus to obtain personal identification and steal your identity.

Be aware that phishing emails frequently have attachments and/or links to Web pages that host malicious code and software. Do not open attachments or follow Web links in unsolicited emails from unknown parties or from parties with whom you do not normally communicate, or that appear to be known but are suspicious or otherwise unusual.

NACHA itself does not process nor touch the ACH transactions that flow to and from organizations and financial institutions. NACHA does not send communications to individuals or organizations about individual ACH transactions that they originate or receive.

Please continue to keep the following in mind while using email and the Internet:

  • Be aware of “social engineering” scams (like this one) that attempt to gather personal information or obtain passwords. This can happen over the phone too.
  • Never divulge your password to anyone!
  • Do NOT open an email (or attachment) if you don’t know who the email is from. Just delete it.

 June 22, 2010 – Alert to Bank of Canton Customers Regarding Email Viruses 

As part of Bank of Canton’s on-going commitment to providing you with the tools, information, and services that help protect your identity and accounts from fraudulent activity, we want you to know that criminals have recently launched a major email campaign to deploy viruses disguised as fraud alerts from the Internal Revenue Service, Twitter account hijack warnings, or salacious Youtube.com videos to banking customers throughout the country.

The fraudulent IRS email uses the verbiage "Notice of Underreported Income" as the subject line and encourages the recipient to click a link to review their tax statement. All of the latest emails use a variety of URL shortening services.  To help protect yourself against fraudulent activity, Bank of Canton continues to strongly recommend that you not open attachments and download information from or click upon any links within unexpected emails.

If you have any questions, please contact our Customer Information Center at 888.828.1690.

February 17, 2010 – Alert to Business Banking Customers Regarding ‘Money Mule’ Attacks

Business banking customers should be on the alert for "money-mule" funds-transfer fraud schemes that involve the use of malicious software (or malware) to capture online banking log-in information of legitimate businesses. In a typical scenario, a targeted business receives an email which either contains an infected attachment or directs the recipient to an infected Web site. When the recipient of this email opens the attachment or visits the Web site, malware that captures business or corporate bank account log-in information is installed on their computer. Employees victimized by this scheme are called "money mules" because they simply serve as a conduit between their employer’s business bank account and the hacker's bank account. In most cases, the funds disappear into a foreign bank account too quickly for the cyber-theft trail to be detected. If you suspect that your business has been victimized by a “money mule” scheme, please contact Wes Rawding, Vice President of Security at Bank of Canton immediately at 781.830.6170.

October 27, 2009 – Fraudulent E-Mails Claiming to Be From the FDIC

The Federal Deposit Insurance Corporation FDIC) has become aware of e-mails appearing to be sent from the FDIC that are asking recipients to download and open a "personal FDIC insurance file" to check their deposit insurance coverage. These e-mails are fraudulent and were not sent by the FDIC. The FDIC is attempting to identify the source of the e-mails and disrupt the transmission.

Currently, the subject line of the fraudulent e-mails includes the wording "check your Bank Deposit Insurance Coverage." The e-mails state: "You have received this message because you are a holder of a FDIC-insured bank account. Recently FDIC has officially named the bank you have opened your account with as a failed bank, thus, taking control of its assets."

The e-mails ask recipients to "visit the official FDIC website" by clicking on a hyperlink provided, which appears to be related to the FDIC and directs recipients to a fraudulent Web site. The Web site includes hyperlinks that appear to open forms. However, it is believed that clicking on the hyperlinks will cause an unknown executable file to be downloaded. While the FDIC is working with the United States Computer Emergency Readiness Team (US-CERT) to determine the exact effects of the executable file, recipients should consider the intent of the software as a malicious attempt to collect personal or confidential information, some of which may be used to gain unauthorized access to online banking services or to conduct identity theft. Financial institutions and consumers should NOT access the Web site or download the executable files provided on the Web site.

Information about counterfeit items, cyber-fraud incidents and other fraudulent activity may be forwarded to the FDIC's Cyber-Fraud and Financial Crimes Section, 550 17th Street, N.W., Room F-3054, Washington, D.C. 20429, or transmitted electronically to alert@fdic.gov. Information related to federal deposit insurance or consumer issues should be submitted to the FDIC using an online form that can be accessed by visiting: http://www2.fdic.gov/starsmail/index.asp.

May 4, 2009 – Bank of Canton Debit and Credit Card Customers

It has recently come to our attention that a person or entity posing as Bank of Canton has been making automated phone calls requesting Bank of Canton Debit and Credit Card customers to provide personal identifying information because their card has been “locked.”

If you receive a similar automated message, please do not provide any information about your accounts with Bank of Canton. As always, Bank of Canton would never ask you to provide personal or account information in an unsolicited manner.

If you have recently received and responded to an automated call, please call 888.828.1690 during normal business hours or 800.236.2442 after normal business hours. The Customer Service Representative you speak with will be able to take appropriate steps to help protect your Bank of Canton card from potential fraudulent use.

January 22, 2009 – Heartland Payment Systems, Inc. Data Breach

Bank of Canton has been notified by MasterCard International that some Bank of Canton Debit Cards may have been compromised as a result of a data breach at Heartland Payment Systems, Inc. Heartland Payment Systems handles credit card, debit card and prepaid card processing for retailers and businesses throughout the country and serves as a clearinghouse for electronic, card-based transactions originated at over 250,000 business locations nationwide.

If you have a Bank of Canton Debit Card and your card was compromised, you will receive a notification letter from the Bank immediately. We have already ordered replacement Debit Cards for all compromised accounts. These new cards should arrive in the mail during the first week of February 2009. All compromised Debit Cards will be cancelled on February 16, 2009; at which time no further transactions against these cards will be permitted.

We urge you to take this opportunity to review all transactions recently posted to all checking accounts, debit cards and credit cards you may have. If you notice any unauthorized activity on your Bank of Canton accounts, please visit your local Bank of Canton branch or call our Customer Information Center at 888.828.1690.

We apologize for any inconvenience or concern this unfortunate event may have caused you, and hope you understand that this was not a situation which was in our control. At Bank of Canton, we honor our commitment to handle your financial information with the utmost care and confidentiality.


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